18aa's Terms & Conditions

1 Introduction & Consent

18aa (hereinafter referred to as the "Platform", "we", or "us") operates an online gaming and Sports Betting platform for users in Bangladesh and internationally. These Terms and Conditions ("Terms") constitute a legally binding agreement between you and 18aa.

By browsing the 18aa website, creating an account, or using any of our services, you are deemed to have fully read, understood, and accepted these Terms. If you disagree with any part of these Terms, please do not use any 18aa services.

18aa operates under a license issued by an international gaming authority, and all activities are conducted in accordance with international gaming regulations. We are committed to fair play, player protection, and responsible gaming.

2 Account Registration & Eligibility

The following requirements must be met to create an account on 18aa:

• You must be at least 18 years old.
• Online gaming must not be prohibited by law in your country of residence.
• You are registering the account in your own name and not on behalf of anyone else.
• All information provided at registration is accurate, complete, and up to date.
• You have only one 18aa account and will not create more than one in the future.

You will need to provide a valid mobile number or email address during registration. 18aa may request additional information or documents for identity verification at any time. Withdrawals and bonus benefits may be restricted until verification is complete.

You are solely responsible for the security of your account. Keep your password confidential and do not share it with anyone. If you suspect any unauthorized access to your account, contact our support team immediately.

3 Deposit & Payment Policy

18aa supports deposits via bKash, Nagad, Rocket, and various other mobile banking methods. Deposit rules and conditions:

• The minimum deposit is BDT 200.
• Deposits must be made from a payment account registered in your own name.
• Use of third-party payment accounts is strictly prohibited.
• Deposits are usually credited to your account instantly. In the event of a failed transaction, a refund will be issued automatically within 24 hours.
• 18aa does not charge any deposit fees, though your payment provider may apply their own charges.
• Deposit limits or additional conditions may apply for promotional purposes.

For unusual or suspicious transactions, 18aa reserves the right to temporarily hold a payment pending verification. This is done to prevent money laundering and to protect our players.

4 Withdrawal Policy

The following rules apply when withdrawing funds from 18aa:

• The minimum withdrawal amount is BDT 500.
• Withdrawals can only be processed to the same payment method used for the original deposit.
• Identity verification (KYC) must be completed before your first withdrawal.
• Standard withdrawal requests are processed within 15 minutes to 1 hour.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Daily and weekly withdrawal limits may apply.

KYC verification typically requires a copy of your national ID or passport along with proof of your payment account. This process is strictly confidential and is used solely for security purposes.

5 Bonus & Promotion Terms

18aa offers a variety of bonuses and promotional offers. Each bonus has its own specific terms, but the following general rules apply to all bonuses:

• Wagering Requirement: A specified multiplier (typically 20x–30x) must be wagered before bonus funds can be withdrawn.
• Validity: Each bonus has a specific validity period. Any unused bonus will be forfeited upon expiry.
• Game Restrictions: Some bonuses are only valid for specific games. Using them on other games may result in the bonus being voided.
• One bonus at a time: Multiple bonuses cannot be used simultaneously unless explicitly permitted.
• Prohibited conduct: Any attempt to manipulate the bonus system will result in account closure.

The welcome bonus is available to new members only and applies once on the first deposit. Separate terms apply to reload bonuses, cashback, and free spins.

6 Gaming Rules & Fair Play

All games on 18aa use RNG (Random Number Generator) technology, ensuring every outcome is completely random and impartial. Our gaming policy:

• Not all game outcomes are automated or predetermined.
• Game rules, payout rates, and RTP (Return to Player) information are displayed in the Game Lobby.
• If a game is cancelled due to a technical error, all bets will be refunded.
• Live game results depend on the actions of a real dealer.
• Sports Betting results are verified against official sources.

If a technical issue occurs in any game, 18aa reserves the right to cancel the round, in which case your bet will be returned. For incomplete game rounds, the last recorded state in the system will be considered final.

7 Prohibited Activities

The following activities are strictly prohibited on 18aa:

• Operating an account or playing games on behalf of a minor.
• Creating an account using a false identity or forged documents.
• Using bots, scripts, or automation software to play games.
• Attempting to hack or gain unauthorized access to any game system or software.
• Using multiple accounts to take advantage of bonus offers.
• Any transaction related to money laundering or illegal funds.
• Harassing or threatening other players or staff.
• Exploiting platform vulnerabilities or bugs to gain an unfair advantage.

8 Account Closure & Suspension

18aa may temporarily or permanently close your account under the following circumstances:

• If you violate the Terms & Conditions.
• Failure to pass identity verification or submission of false information.
• If evidence of suspicious transactions or fraud is found.
• When required to comply with legal or regulatory obligations.
• If you apply for self-exclusion.

You may close your account at any time. Upon voluntary closure, you will have the opportunity to withdraw any valid balance. However, bonus balances cannot be withdrawn.

9 Privacy & Data Protection

18aa takes the security of your personal information seriously. Our data collection and usage policy:

• Your information is used solely for service delivery and security purposes.
• Your information is never sold to any third party.
• All data is secured with SSL encryption.
• Information may be disclosed to authorities when required by law.

To learn more about our full data policy Privacy Policy Visit the page.

10 Limitation of Liability

18aa is not liable for the following:

• If a game is interrupted due to internet connectivity issues.
• Issues caused by third-party software or providers.
• If a game fails to load due to issues with your device or network.
• If your account details are shared with others and loss results from that.
• Service disruption due to force majeure or unforeseen circumstances.

18aa is committed to providing the highest possible quality of service. We apologize in advance for any temporary disruptions due to technical issues. Our support team is always ready to assist you with any problems.

11 Terms & Conditions Changes & Updates

18aa reserves the right to update these Terms, in whole or in part, at any time. When changes are made, we will notify you in the following ways:

• A notification will be displayed on the platform.
• Notifications will be sent to your registered email or mobile number.
• The "Last Updated" date at the top of the Terms & Conditions page will also reflect the change.

Updated terms take effect 7 days after publication. If you do not agree within this period, you may close your account. Continued use of the platform after the new terms take effect will be considered acceptance of the updated terms.

12 Contact & Dispute Resolution

If you have any questions, complaints, or feedback regarding these Terms, please contact us:

• Live Chat: 24/7 support is available directly on the platform.
• Email: [email protected] (responses typically within 24 hours).

In the event of a dispute, we will first attempt to resolve the matter through our support team. If a resolution cannot be reached, the dispute will be settled through international arbitration. These Terms are governed by international gaming law.